Find Your 4-Day Work Week

Company Description:

Ubisoft is a global video game reference, with teams around the world creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six to Just Dance and many more. We believe that diverse perspectives drive progress for both players and teams. If you’re passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Job Description:

The IT department at Ubisoft is seeking a Systems Administrator who will provide second-level support for all Ubisoft employees and partners. As a Systems Administrator within the Command Center/Technical Support Analyst team, you will be responsible for tracking incidents and user requests. This role is perfect for someone who is passionate about customer service, learning new technologies, and coordinating across teams. You will be a key player in ensuring solid and positive communication between various IT teams, Ubisoft employees, and our partners.

Responsibilities:

• Identify, analyze, and resolve technical issues, requests, and incidents of varying complexity.
• Coordinate with internal teams and facilitate resolution of priority incidents by engaging different support groups.
• Escalate support requests to administrators according to priorities and support needs.
• Inform users of the status of their requests and follow operational standards in line with service level objectives (SLOs).
• Provide prompt and courteous responses to internal contacts (calls, emails, internal messaging).
• Maintain a high level of service and follow up with internal users to ensure their satisfaction.

Qualifications:

• Previous experience supporting various IT technologies.
• Knowledge of Windows servers, Active Directory & Azure, and Linux servers.
• Knowledge of networking and infrastructure technologies (firewalls, proxy, DNS).
• Knowledge of ServiceNow; other ticketing systems and a basic understanding of ITIL concepts.
• Excellent analytical and problem-solving skills.
• Ability to quickly adapt and learn in a constantly evolving IT environment; demonstrate enthusiasm and curiosity for new technologies.
• Exceptional interpersonal skills; customer service experience and ability to communicate complex information to various stakeholders.

Additional Information:

Why join us?

You will be part of a team that values innovation, autonomy, and impact. Your work will directly contribute to the reliability and efficiency of Ubisoft's global infrastructure.

If you require a work permit, eligibility may depend on your education and years of relevant work experience as required by the government.

Skills and knowledge come in many forms and can be based on relevant experiences, which is why we strongly encourage you to apply even if you don't meet all the listed requirements above.

At Ubisoft, we embrace diversity in all its forms. We are committed to fostering an inclusive and respectful work environment for everyone. We know it's important that the interview process is accessible. Therefore, if you require accommodations, please let us know if there is anything we can do to facilitate the interview process.