Find Your 4-Day Work Week

Company Description

Ubisoft is a global reference in video game entertainment, with teams around the world creating original and memorable gaming experiences—from Assassin’s Creed to Rainbow Six, Just Dance, and many more. We believe that diverse perspectives drive both player and team advancement. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Position Description

Ubisoft’s IT department is seeking a System Administrator to provide second-level support for all Ubisoft employees and partners. As a System Administrator within the Command Center/Technical Support Analyst team, you will be responsible for monitoring user incidents and requests.

This role is ideal for someone passionate about customer service, eager to learn new technologies, and adept at cross-team coordination. You will be a key player in ensuring strong, positive communication between IT teams, Ubisoft staff, and our partners.

Responsibilities

• Identify, analyze, and resolve technical issues, requests, and incidents of varying complexity.
• Coordinate with internal teams and facilitate resolution of high-priority incidents by mobilizing different support groups.
• Escalate support requests to administrators based on priorities and support needs.
• Keep users informed of the status of their requests and adhere to operational standards in line with service level objectives (SLOs).
• Provide prompt and courteous responses to internal contacts (calls, emails, internal messaging).
• Maintain high service quality and follow up with internal users to ensure satisfaction.

Qualifications

• Prior experience supporting a variety of IT technologies.
• Knowledge of Windows servers, Active Directory & Azure, and Linux servers.
• Familiarity with network and infrastructure technologies (firewalls, proxies, DNS).
• Experience with ServiceNow or other ticketing systems and a basic understanding of ITIL concepts.
• Excellent analytical and problem-solving skills.
• Ability to adapt quickly and learn in a constantly evolving IT environment; demonstrate enthusiasm and curiosity for new technologies.
• Exceptional interpersonal skills; customer service experience and the ability to communicate complex information to various stakeholders.

Additional Information

Why Join Us?

You will be part of a team that values innovation, autonomy, and impact. Your work will directly contribute to the reliability and efficiency of Ubisoft’s global infrastructure.

We operate a hybrid work model that keeps you connected to your team and aligned with company priorities while allowing you to maintain a healthy work-life balance. Note that some roles are fully on-site and not eligible for hybrid work.

If you require a work permit, eligibility may depend on your education and years of relevant work experience, as required by government regulations.

Skills and knowledge can come from many different experiences. We strongly encourage you to apply even if you don’t meet every requirement listed above.

At Ubisoft, we celebrate diversity in all its forms. We are committed to creating an inclusive and respectful workplace for everyone. We know how important a comfortable interview experience is, so please let us know if we can provide any accommodations to support you during the process.