Find Your 4-Day Work Week

As an Impact Specialist at Luscii, you are the point of contact for our customers and you work on relationships to reinforce our mission statement: creating space for care. You work closely with hospitals to understand their goals and challenges. You translate these into real impact using our Luscii programs. This role revolves around ownership: you take responsibility for the success of customers after go-live and ensure that programs are not only running but actually making a difference.

Within Luscii, the role of Impact Specialist is essential in realizing the value that Luscii offers to customers and patients. You ensure that programs are successfully implemented in collaboration with the implementation specialist, continuously optimized and expanded where possible and relevant. By working based on collected and maintained data, you make results visible and usable, both for customers and internally at Luscii.

You ensure that customers are helped to scale patient numbers and improve the quality of their programs. This ensures that Luscii can grow, and existing organizations and regional networks can be expanded. In addition, you identify opportunities to expand our services with existing customers. Thanks to your structured way of working, you ensure that collaborations are and remain successful. You work transparently and based on relevant data.

Your role
As an Impact Specialist, you are responsible for the operational success and growth of Luscii—both in program numbers and patient numbers—with your customers. You act as the primary point of contact, the person who understands their objectives and supports them at an operational and tactical level.

What you will do, among other things:

• Understand the needs and objectives of customers and guide them to achieve their goals regarding care innovation and digitalization.
• Provide operational support to customers throughout the entire lifecycle of their programs.
• Act as a sparring partner for healthcare organizations on the development, implementation and expansion of programs.
• Guide customers in scaling patient numbers, improving program quality, and maximizing impact.
• Identify opportunities to expand collaborations and achieve objectives within the hospital and with regional partners.

Why Luscii
Real impact, worldwide – At Luscii, your work helps transform healthcare on a global scale. From the Netherlands to America, we enable healthcare professionals to guide their patients remotely. Here your skills and experiences truly make a difference.
No managers, but ownership – We believe in autonomy over hierarchy. That means no traditional managers. Everyone takes full ownership, shares ideas openly and creates real change together.
Work smart, live as you like – We work four days a week. Because rest fuels creativity and life outside work matters. Our rhythm is focused, efficient and human.
Remote-first and flexible – Work anywhere in the Netherlands. Join stand-ups from your kitchen table, collaborate with teammates across Europe and meet in person when it matters.
Learn fast, grow faster – Innovation in care always means being curious. At Luscii, you’re part of a talented team that is constantly learning, sharing knowledge and pushing boundaries.
A culture that feels good – We build serious things without taking ourselves too seriously. Expect fun, ownership, trust, and celebrating successes together.

Key benefits

• Salary: €3,900 - €5,100 gross per month (based on 32 hours – that is full-time at Luscii).
• Remote-first: Work anywhere in the Netherlands. We stay connected through monthly in-person team days called Assemblii. We also have office space in Utrecht and Amsterdam where we gather every Thursday with colleagues responsible for successful care transformation in the Netherlands.
• Flexible setup: Create your ideal workplace. Whatever works best for you – we make it happen.
• Culture of freedom: No managers, but ownership. We work according to Holacracy principles: think autonomy, transparency, and shared responsibility.
• Time for life: We have a 4-day workweek, Monday to Thursday. Focused, efficient and human.
• Continuous growth: Access to courses, events and room to keep learning. Because you’re intrinsically motivated to stay sharp.
• Team spirit: Join a close-knit and international team of ~75 colleagues who support each other and grow together.
• Fun counts too: Monthly activities, meaningful moments and a culture where fun is as important as impact.
• Saving lives: Make real impact on people’s lives by working on software that truly makes a difference.

The ideal candidate…
… probably doesn’t exist, but if you can check off most of the points below – definitely apply! We are looking for someone who feels comfortable taking ownership and making well-considered decisions independently. You enjoy the autonomy to shape your work and responsibilities while actively seeking collaboration and alignment with others.

You know when to take action, when to involve colleagues and when to decisively move forward. Working independently does not mean working in isolation for you. You feel comfortable—as a self-starter and as a team player—contributing to shared goals while taking responsibility for your own domain and expertise. Open communication, transparency and mutual trust are central to our collaboration.

• At least five years of experience in a similar role and/or organizations, where you have worked in a project-based role with consultancy and advisory activities;
• You know what a customer needs, through your market and sector knowledge. You not only think about the short term but also know what is needed in the future;
• You enjoy a flexible work environment – you work at hospitals, with partners, with the team on location and from home. You also enjoy being on the road a lot.
• You can work well both independently and collaboratively. In your role, you work independently with and at partners and hospitals, while at the same time being part of a team you work closely with;
• You are open to working in a Holacratic organization and curious about our way of working, roles and the organization and distribution of tasks and responsibilities;
• English is the language we use for all internal communication at Luscii, so you master it fluently. Communication with customers is entirely in Dutch.

At the moment we are looking for candidates who already live and work in the Netherlands. Apply only if you already live and work in the Netherlands and speak Dutch fluently.

Interested? Apply now!

Want more information? Feel free to contact our recruiter Björn Bogerd at bjorn@luscii.com

Recruitment process:

• Review of your CV and application by the recruiter;
• Phone call with the recruiter, likely within a week of your application if we see a potential match;
• Personality questionnaire that you complete yourself in preparation for the first digital interview;
• 1st role fit interview, where we discuss the function further and see how it aligns with your background, interests and ambitions;
• A practical/technical assignment and the 2nd interview to delve deeper into the technical and practical aspects of the role. Here we discuss your reasoning and experiences further, based on both hypothetical and realistic examples;
• Cultural fit interview about working at Luscii, our culture, our way of working and the environment in which you can thrive.

It’s an extensive process, but we want someone who fits well with our organization and culture. All interviews are primarily conducted online and the entire process is scheduled in advance to maintain momentum.

We do not work with external agencies for this role. However, if you know the perfect candidate, feel free to encourage them to apply directly.