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Job Description

The Director of Digital Trust and Account Security leads the team responsible for creating and operationally implementing Ubisoft's digital trust and account security strategy for player accounts. This role is essential to ensure a secure, reliable and seamless experience for players while mitigating regulatory and reputational risks for the company.

The role holder and their team are responsible for the overall health of the player account ecosystem. They define, implement and manage ongoing initiatives that ensure regulatory compliance and privacy while optimizing players' access to their accounts and the ability to combat fraud (theft, hacking, economic fraud, etc.). They continuously monitor the account ecosystem to anticipate crises and promote accessibility, service quality and enforcement of account-related policies, while leading player account security awareness programs. By driving collaboration across cross-functional teams and industry stakeholders, the director is responsible for the consistency, fairness and impact of Ubisoft's systems, rules and operations. The goal is to enable faster decision-making and prioritization to implement a proactive approach that prevents crises and protects both players and Ubisoft from their impact.

What you will do

Vision

• Ensure coherence across the entire account security and trust ecosystem, from policies to day-to-day operations and prioritization aligned with stakeholder leadership.

• Build and guide the development of monitoring system frameworks to proactively observe the player account experience in terms of trust and security.

• Drive roadmaps for necessary tools and products, based on policies and insights from live operations, from monitoring to player-facing flows.

• Build and evolve the best cross-functional organization for the Account Trust and Security Center team.

Strategy

• Develop and embody a strong vision for player account trust and security grounded in operational reality and the aspiration to prioritize players, leveraging player feedback, market trends and user research.

• Transform that vision into a feasible 360° strategy, making strong choices supported by Center stakeholders.

• Leverage insights and analytics to define priorities and requirements for product and tool development, as well as operational improvement needs (through objectives and key performance indicators).

• Set up and manage the team involved in the Account Trust and Security Center, with direct and indirect reports. This includes capacity and expertise management and evolving the organizational structure when necessary.

• Be responsible for the overall health of the player account system with respect to Ubisoft creative studios and the wider Ubisoft group, as well as players.

Operations

• Proactive and continuous monitoring of account ecosystem health. Connect and interpret weak signals 360° to anticipate incidents and identify measures to prevent them.

• Manage incidents, orchestrate crisis management and leverage lessons learned to improve and strengthen the framework.

Measurements and observability

• The role holder will create, structure and orchestrate the contribution of all resources involved across these areas, from policies to technical development, operational execution and communications, including members of multiple cross-functional Ubisoft teams such as the security risk management team, the customer relations center, legal, corporate communications and player security.

• The role holder will adopt a strategic posture for policy alignment and evolution, a tactical approach to deliver technology roadmaps and tools, and an operational approach to ensure process execution efficiency, incident management and continuous improvement cycles.

Governance and stakeholder management

• Lead, coach and inspire a cross-functional team that reports directly to them (live operations and incident management, data analysts, live QA, etc.).

• Drive and orchestrate collaboration between stakeholders.

• Make clear decisions, both proactively and reactively.

• Be accountable for the team's success and value/positive ROI (including reporting to senior management).

Qualifications

What you bring

Education:

• Bachelor's degree in management or administration
• Technical diploma in administration

Relevant experience:

• Senior executive profile (director level) with strong experience in the digital sector. An additional asset would be a combination of direct experience in complex compliance contexts, live operations, team management and stakeholder management.

• Strong decision-making abilities.

• Combination of analytical/ROI skills, leadership and influence.

• Multidisciplinary approach, problem solving and 360° decision making. Understanding of technical, operational, player experience and compliance challenges and constraints.

Additional information

Ubisoft is a global reference in video games, with teams around the world creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six to Just Dance and many more. We believe diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and pushing the limits of entertainment, join our journey and help us create the unknown!

We adopt a hybrid work model that helps you stay connected with your team and aligned with company priorities while allowing you to maintain work-life balance. Note that some roles are fully office-based and not eligible for hybrid work.

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