Find Your 4-Day Work Week

You are the dedicated point of contact for our customers as a Customer Success Specialist and you concretely give shape to our mission: creating space for care. You build lasting relationships with hospitals and immerse yourself in their ambitions, processes, and challenges. You translate these into measurable impact using the Luscii programs. In this role you take full ownership: you are responsible for customer success after go-live and ensure that programs are not only operational but demonstrably add value for caregivers and patients.

Within Luscii, you ensure that the value delivered to customers and patients is substantial and continuously expanded. You make sure programs are successfully implemented in collaboration with the implementation specialist, continuously optimized, and extended where possible and relevant. By working based on collected and maintained data, you make results visible and actionable for both customers and internally at Luscii.

You identify and create opportunities within hospitals to ensure they make optimal use of our platform. You are also the first point of contact for hospitals. We are looking for someone who is not afraid of challenges, loves to learn, is hands-on, and knows how to navigate within hospitals. Thanks to your structured way of working, you ensure collaborations remain successful.

Jouw rol

As an Impact Specialist (our internal name for the role), you are responsible for the operational success and growth of Luscii—both in terms of program numbers and patient numbers—at your clients. You act as the first point of contact, the person who understands their objectives and supports them at an operational and tactical level.

What you will do, among other things:

• Understand the needs and objectives of customers and guide them to achieve their goals around care innovation and digitalization.
• Provide operational support to customers throughout the entire lifecycle of their programs.
• Act as a sparring partner for healthcare organizations on the development, implementation, and expansion of programs.
• Guide customers in scaling patient numbers, improving program quality, and maximizing impact.
• Identify opportunities to expand collaborations and realize objectives within the hospital and with regional partners.

Why Luscii

Real impact, worldwide – At Luscii, your work helps transform healthcare on a global scale. From the Netherlands to America, we empower healthcare professionals to guide their patients remotely. Here, your skills and experiences truly make a difference.

No managers, just ownership – We believe in autonomy over hierarchy. That means no traditional managers. Everyone takes full responsibility, openly shares ideas, and brings about real change together.

Work smart, live how you want – We work four days a week. Because rest fuels creativity and life outside work matters too. Our rhythm is focused, efficient, and human.

Remote-first and flexible – Work anywhere in the Netherlands. Join stand-ups from your kitchen table, collaborate with teammates across Europe, and come together in person when it matters.

Learn fast, grow faster – Innovation in healthcare means staying curious. At Luscii, you are part of a talented team that continuously learns, shares knowledge, and pushes boundaries.

A culture that feels good – We build serious things without taking ourselves too seriously. Expect fun, ownership, trust, and celebrating successes together.

Key benefits

• Salary: €3,900 – €5,100 gross per month (based on 32 hours – full-time at Luscii).
• Remote-first: Work anywhere in the Netherlands. We stay connected through monthly in-person team days called Assemblii. We also have office spaces in Utrecht and Amsterdam where we come together every Thursday with colleagues responsible for successful care transformation in the Netherlands.
• Flexible setup: Create your ideal workspace. Whatever works best for you, we make it happen.
• Culture of freedom: No managers, just ownership. We operate according to Holacracy principles: autonomy, transparency, and shared responsibility.
• Time for life: We have a 4-day workweek, Monday through Thursday. Focused, efficient, and human.
• Continuous growth: Access to courses, events, and room to keep learning. You are intrinsically motivated to stay sharp.
• Team spirit: Join a tight-knit international team of ~75 colleagues who support and grow with each other.
• Fun matters too: Monthly activities, meaningful moments, and a culture where fun is as important as impact.
• Saving lives: Make real impact on people’s lives by working on software that truly makes a difference.

The ideal candidate…

…probably doesn’t exist, but if you can check off most of the points below, apply! We seek someone comfortable taking ownership and making well-considered decisions independently. You enjoy the autonomy to shape your work and responsibilities while actively collaborating and aligning with others.

You know when to take action, when to involve colleagues, and when to decisively move forward. For you, working independently does not mean working in isolation. You feel at ease—as cliché as it sounds—as both a self-starter and a team player, contributing to shared goals while owning your domain and expertise. Open communication, transparency, and mutual trust are central to our collaboration.

• At least five years of experience in a similar role (Impact Specialist, Customer Success Manager, etc.) and/or organizations, where you worked in a project-based role with consultancy and advisory tasks.
• You know what a customer needs through your market and sector knowledge. You not only think about the short term but also understand long-term requirements.
• You enjoy a flexible work environment—you work both at hospitals, with partners, on-site with the team, and from home. You like being on the move.
• You can work well both collaboratively and independently. In your role, you work autonomously with partners and hospitals while also being part of a closely collaborating team.
• English is the language we use for all internal communication at Luscii, so you are fluent. Customer communication is entirely in Dutch.

We are currently looking for candidates who already live and work in the Netherlands. Please apply only if you already reside and work in the Netherlands and speak Dutch fluently.

Interested? Apply now!

For more information, contact our recruiter Björn Bogerd at bjorn@luscii.com

Hiring process:

• Review of your CV and application by the recruiter.
• Phone call with the recruiter, likely within a week if there’s a potential match.
• Personality questionnaire to complete before the first digital interview.
• First role-fit interview to discuss the role and how it aligns with your background, interests, and ambitions.
• Practical/technical assignment and second interview to dive deeper into the role’s technical and practical aspects, where we discuss your reasoning and experiences using hypothetical and real examples.
• Cultural fit interview about working at Luscii, our culture, way of working, and the environment where you can thrive.

The process is extensive, but we want someone who fits our organization and culture well. All interviews are conducted online, and the entire procedure is scheduled in advance to maintain momentum.

We do not work with external agencies for this role. However, if you know the perfect candidate, feel free to encourage them to apply directly.

Source: 4dayweek.io