Find Your 4-Day Work Week

Company Description

Ubisoft is a global leader in video games, with teams around the world creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six and Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Job Description

The Community Manager is primarily responsible for supporting the community strategic plan developed by the Community Developer for their brand. Responsibilities include communicating with players via social media, creating dynamic community content to generate interest and inform, and gathering player feedback to share with the Community Developer and cross-functional partners to support game improvements. Community Managers must have in-depth knowledge of contemporary game genres and platforms, including mastery of games-as-a-service practices.

WHAT YOU WILL DO

• Collaborate in defining and executing the Rainbow Six Siege community strategic plan, under the guidance of the community developer for your specific brand(s).
• Communicate live game updates, status changes, and service issues to players via official channels, ensuring transparent and timely information sharing, in collaboration with the community developer.
• Develop an active and engaged relationship with fans in the community.
• Help identify key influencers and collaborate with these community members to promote the brand and/or the game to the community.
• Create player-facing resources and engaging digital content such as short videos, static assets, and educational content that leverage community trends and highlight key community initiatives.
• Interface with internal production resources to produce the necessary assets for content dissemination.
• Write, review, and proofread external communications to ensure readability and consistency with brand tone and key objectives.
• Collaborate with cross-functional partners to align a content calendar designed to consistently maximize engagement on shared social channels. Monitor and foster player conversations on these and other channels.
• Gauge the pulse of the community, understand its concerns, and communicate its status to internal cross-functional partners.
• Report on areas of community concern, highlight trending topics/threads, and share/contextualize engagement metrics.
• Support community activities such as developer Q&As, contests, etc.
• Work with the portfolio social media lead to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagement.

Qualifications

WHAT YOU WILL BRING TO THE TEAM

• Experience in a community management or customer service role.
• Strong project management skills.
• Prior experience moderating users and managing conversations in a digital/online environment, including experience working with forums and social media management tools.
• Good understanding of social media services, mechanics, and trends, particularly Discord, TikTok, YouTube, Instagram, and Twitter/X.
• Experience as a creative and savvy gamer, comfortable with online FPS communities and social networks.
• Excellent communication and writing skills in French and English required.
• Ability to thrive in a fast-paced environment within a globally distributed team.
• Experience in the video game industry is a significant plus.
• Previous experience with first-contact customer support and de-escalation is preferred.

Source: 4dayweek.io